Asset & Incident Management Software
Comprehensive Solution for IT Asset & Incident Handling
Asset Management Software with ATOM
Enhance your IT asset management with intelligent monitoring solutions
- Centralize your asset overview in custom dashboards
- Receive customizable alerts and notifications in real time
- Integrate your monitoring with 3rd-party IT asset management tools
It’s Time To Get Your Assets Under Control 👋
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Our clients include 150+ Global Brands, Silicon Valley Founders
Your asset manager at a glance – even on the go
Our web-based Asset & Incident Management Software is designed to efficiently manage IT assets, track their lifecycle, facilitate maintenance, and resolve incidents promptly. This platform ensures security, compliance, and operational efficiency through customizable workflows and detailed reporting
CORE FEATURES & WORKFLOW
System Setup & Configuration
Features
- Manage company details such as name, address, contact info.
- Define and manage locations, brands, product categories, subcategories.
- Configure product lifetime, custom features, and specific asset values.
- Master data management for asset references.
- User roles & permissions: Admin, Support Staff, Employees.
Asset Receipt & Entry
(Goods Receipt Process)
Features
- Input Purchase Order (PO) Number & Date.
- Record Goods Receipt (GR) Number & Date.
- Upload Invoice with details (invoice number, date, amount, attachment).
- Record product quantity, cost, and specifications.
Inventory & Stock Management
Features
- Stock listing with QR codes, purchase info, status.
- Asset assignment to employees with formal handover documentation.
- Software installation details: hostname, IP, antivirus, domain, licenses.
- Reassignment and unassignment processes.
Asset Lifecycle & Maintenance
Features
- Schedule maintenance with detailed logs.
- Record additional costs incurred during maintenance.
- Maintain activity logs for compliance and audit purposes.
- Transfer assets between locations with authentication.
- Block/unblock assets for prevention or security reasons.
- Disposal/e-waste movement with permissions.
Advanced Reporting & Analytics
Features
- Asset status reports.
- Maintenance history reports.
- Transfer & movement logs.
- E-waste records.
- ISO compliance reports.
INCIDENT MANAGEMENT WORKFLOW
Step 1: Ticket Raising
Users log issues quickly via a portal.
Step 2: Ticket Assignment
Support admin reviews and assigns to service engineers based on priority and expertise.
Step 3: Resolution Process
Service engineer investigates, updates/status change, and resolves the issue.
Step 4: Notification & User Confirmation
Email alerts for resolution sent; user confirms or reopens ticket if unresolved.
Step 5: Reopen & Follow-up
Workflow repeats until issue is resolved.
Step 6: Reporting & Trends
Summary reports on ticket resolution time, recurring issues, workload distribution.
SECURITY & PERMISSIONS
Role-based access control (Administrator, Support Engineer, Employee)
Asset blocking features to prevent misuse.
Audit logs for all asset movements and incident activities.
E-waste disposal approval workflows.
BENEFITS & VALUE PROPOSITION
Centralized Asset Data: Complete lifecycle tracking from procurement to disposal.
Operational Efficiency: Automated workflows for maintenance, transfer, incident handling.
Scalability: Suitable for small to large enterprises.
Enhanced Security: Role management, asset blocking, audit trails.
Compliance & Reporting: ISO standards compliance, comprehensive logs, and analytics.
SUMMARY & NEXT STEPS
Our Asset & Incident Management Software offers a robust platform
tailored to streamline your IT asset lifecycle and incident processes. It
ensures transparency, compliance, and quick resolution — helping your
organization operate efficiently.
APPENDIX: SCREENSHOTS & DIAGRAMS
System Configuration Interface
Asset Assignment & Software Details
Incident Ticket Dashboard & Lifecycle
Goods Receipt & Stock Entry
Maintenance & Transfer Logs
Reports
We have been working with Integrityweb Informatics Pvt. Ltd. since 2017 on server security, server management & several other IT projects.Their expertise and professionalism were evident throughout the time, and we were very pleased with the services they have provided. We have already worked together on several IT management services & they have shown enormous skill and vast domain knowledge and their IT expertise is reliable and trustworthy. We would recommend Integrityweb Informatics Pvt. Ltd. to anyone looking for quality IT services, delivered in a professional manner.
Prasenjit ChakrabortyJBNSTS 
Integrity Web Informatics is the best web development and software applications development company in India. I have just got amazed after watching their work.
Mark PotterPotter Payment Systems 
Integrityweb is the team of efficient and approachable professionals for various IT solutions. Great experience working with them. Keep it up!
Kavita SamsukhaCEO Indian Silk House Exclusives 
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